Policies & FAQ
Cancelation + Rescheduling
We totally understand the need for flexibility with our clients schedules and would ask that you, as a client do the same. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel their appointments at least 48 hours in advance. If you must reschedule or cancel an appointment, please notify me at least 48 hours in advance to avoid a $25 rebooking fee per service missed. Prepayment of services may be required after the second incident.
We will do our best to accommodate, but any appointment later than 10 minutes late will be asked to reschedule or may not be able to receive all services booked.
If you are running late, please let your stylist know as soon as possible. Our clients are scheduled back to back, which means if you are running behind, your service will be running into our next clients service time. Sometimes we can catch up, but most times we may not be able to depending on what type of services your appointment is set up for. We understand life happens, but if it becomes a recurrence a late fee may be added to your service cost.
If you are unhappy with your services for any reason, please let your stylist know right away within 7 days of your original appointment.
It is so important to us to communicate if you're unsatisfied with any part of your service. We always go out of our way to make our clients happy, and if you are not happy for any reason we want to be able to do what ever it takes to make the situation better. That being said, not achieving your desired final results when we have discussed in the initial consultation could take MULTIPLE sessions, does not constitute as a redo.
We do not offer refunds, only redos if notified within 7 days of your original appointment.
What happens if I miss my appointment and don't contact you to let you know I won't make it?
Unfortunately, when hairstylists don't have enough time to fill an appointment spot, they end up with a big gap in the middle of their schedule that they lost money on. Our policy is if an appointment is a "no show", is 50% of the cost services that were booked for and payment will be due before you can set up your next appointment.